Text Message Terms

Program name

Certified Backflow Inc Service Notifications.

Program description

Certified Backflow Inc sends text messages to customers and to people who have asked us for service, about backflow prevention assembly testing and irrigation work at their property. Messages cover scheduling, reminders that an annual test is coming due, test results, retest notices, and invoices.

This is a customer service program. It is not a marketing program. We do not send promotions, offers or advertising through it.

Message types you can expect

Appointment scheduling

Confirming the day and arrival window for your test, and rescheduling if something moves.

Test reminders

A note before your annual test is due, so the deadline on your utility notice does not pass.

Test results

Whether your assembly passed, and confirmation that the report went to your utility.

Retest notices

If an assembly failed and was repaired, the reminder that it needs to be retested.

Invoices

A link to your invoice and a receipt once it is paid.

Message frequency

Message frequency varies. It depends on the work you have scheduled with us. A typical residential customer with one assembly might get a handful of messages a year, around their annual test. A property manager with several assemblies will get more.

Cost

Message and data rates may apply. We do not charge you for text messages. Your mobile carrier may, depending on your plan. Check with your carrier if you are not sure.

How to stop

You can also opt out by calling us or emailing office@certbackflow.com and asking us to stop. Opting out of text messages does not cancel your service or your appointment — we will just reach you another way. If your test is still due, we will call you.

How we get your consent

You are added to this program only when you opt yourself in, by:

• Checking the text messaging box on the request form on our contact page. The box is never checked for you, and it is separate from the rest of the form.
• Telling us on the phone that you would like text updates, when you call to book. We note the date and time you agreed.
• Texting us first at our business number, which we treat as consent to reply to you about that request.

Consent is not a condition of purchase. You can book, be tested and be invoiced without ever agreeing to a text message. We do not buy phone number lists, and we do not add people who have not asked.

When you opt in through the form, we record the date and time, the exact wording you were shown, and the technical details of the submission. That record is what we would produce if anyone ever asked us to prove the opt-in was real.

Carrier and delivery

Message delivery depends on your mobile carrier, and carriers are not liable for delayed or undelivered messages. If a message matters — a scheduling change on the day, for instance — we will call as well.

Privacy

Our full Privacy Policy explains what else we collect and what we do with it.

Supported carriers

Major U.S. carriers are supported, including AT&T, Verizon Wireless, T-Mobile, U.S. Cellular, Boost, Cricket and MetroPCS. Carriers are not liable for delayed or undelivered messages.

Changes to these terms

If we change this program we will update the effective date at the top of this page. If the change affects what we send you or how often, we will say so plainly.

Contact

Questions about this program? Reply HELP to any message, or reach us directly:

Certified Backflow Inc
PO Box 121458, Clermont, FL 34712
(321) 436-8306
office@certbackflow.com